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All about Quality Management
A process is a set of sequential actions by one or more persons in pursuit of a goal. This goal can be to make a sale, provide a service, produce a product, close the accounting, among thousands of other possibilities.
The most elaborate process division nowadays is that presented in the BPM (Common Business Process Management) Body of Knowledge Business Process Management), which is a guide designed to assist BPM professionals. In this work is presented the division of business processes into three major groups: primary, supportive and managerial. Know below these different types of business processes and the differences between them!
The primary processes are also called "finalistic processes". They are those essential processes that represent the activities that an organization performs to fulfill its mission. That's why they have a direct relationship with the customer, that is, they are the processes most suitable for the consumer.
Examples of primary processes are the creation and production of a particular product, the disclosure, sale and after-sale of it. Note that in all these procedures there is direct contact with the customer, usually in those moments that the consumer likes or dislikes the company and its products or services.
Here are some worksheets that can help you with primary processes in your business practice:
As the name implies, support processes are those that support the primary processes, that is, they are the processes that add value to the final product but, because they are internal procedures, the customer does not see them directly.
Examples of support processes are the human resources and information technology sectors. Note that although we have seen that these processes do not deliver direct value to the customer, they are essential to the company and increase the effectiveness of the primary processes.
Are the processes established forto coordinate and control the activities of the company. That is, management processes ensure that the primary processes and support processes are well executed and outline plans for the continuity of operations. These processes also do not add direct value to the customer, but are present before, during and after the process.
An example of a managerial process is the business management activity itself, responsible for the overall coordination of the business.
Some spreadsheets that can help you with management processes are:
As with any theory, business processes can also vary from one company to another in practical application, both by the company's philosophy and by the customer's perception of the goods and services offered. Track our blog for more articles like that!