In this article we will talk about:
- What are Performance Indicators
- What are the performance indicators
- Classification of performance indicators
- Example of performance indicators by area of a company
Os performance indicators are essential management tools for measuring the performance of a company. With them it is possible to follow the goals outlined in your cash flow are being achieved and the percentage of improvement or worsening in relation to past financial indicators.
Basically it is possible to measure any activity that generates numbers or values for you, from the number of hits your site receives and quantity of products in stock to the amount of revenue coming from a product or the number of employees who have been dismissed from the company. The question is to find out which are the most important performance indicators so as not to waste time tracking those that are not relevant.
This is where KPI (Key Performance Indicator), known here in Brazil as a key performance indicator, comes in. This is the best way to measure a company's results, as it does this through its most important indicators and "ignores" unimportant indicators or that do not directly impact the organization's results.
The measurement system that will define the performance of a given company will have a set of previously established indicators that must meet the demand of the business, thus analyzing the achievement or not of the targets. Measuring is important for understanding what is happening in management, what changes should be made, and what are the impacts of the changes that have already been made.
In short, to improve you need to measure and you can use several different indicators. Below ready indicators separated by rating in relation to your goal or purpose related to a specific area of the business.
A possible classification of performance indicators is as follows:
- Strategic Performance Indicators
- Quality performance indicators
See the differences:
In my opinion, this is one of the most important types of indicators, as they can give a broad overview of the company's overall objectives and goals, as well as allow comparison of previous actions with current results. Here's an example of our strategic planning worksheet:
Usually the quality is linked to the conformity or not of a delivered product or service and, with this, allows to observe failures in the process of production, management or provision of a service. In the case of a travel agency, quality could be measured by a satisfaction survey. In the case of an industry, a Ishikawa diagram sheet (cause and effect), could show the most important quality indicators linked to which problems were generating a bad result:
If you look in the literature linked to performance indicators, you could find classifications related to capacity (limit), productivity, delivery, among others.
Looking now on the other hand, there are indicators that are essential for some specific areas of a company. Check out some examples of indicators for certain sectors that are important in managing an organization:
The financial area is one of the most relevant to any business. Here you can find some very important indicators like:
- Profit or Loss
All of these can be measured with a good spreadsheet cash flow:
Depending on the company, other financial indicators can be considered as KPIs, everything will depend on the reality of it. Some that deserve to be cited are:
- Working capital available
- Investment liquidity
Another important area, because it involves the financial result directly is sales. Here you can have indicators like:
- Success rate in sales (number of actual sales divided by number of deals)
- Sales Funnel
- Revenue per seller
- Recipes by region
- Revenue per sale
Some of these indicators you can find in our customer prospecting worksheet:
When the subject is people management, a human resources area will present important indicators to understand the reality of the company when it comes to the satisfaction of its employees. A good one human resources indicators sheet may involve:
- Turnover Index (evaluates the degree of employee turnover)
- Absenteeism Index
- Number of layoffs
- Number of hires
- Number of trainings performed
- Climate research
Finally, it is safe to say that the indicators have the objective of extracting from data and results their broadest meaning in order to support business progress and follow-up of strategic planning, bringing in the short or long term the desired results.