What is it: Total Quality Management is a holistic approach to quality management systems that aims not only to ensure processes and good management practices in your own company, but also to involve production chain, especially suppliers and customers.
How to Implement:
Every quality management system aims to create tools, processes and routines that guarantee the predictability of the final result of that business. In other words, he wants to ensure that at the end of the day, the manager can ensure that his chair is within specifications, that the haircut is always the same, that the hotel rooms are neat and so on. accordance with the business.
Like most methods, concepts and principles of management, Total Quality Management is a very beautiful term on paper and every company in good conscience should seek, but the ways to get there are not clear.
That is why we have created a complete quality worksheet, containing 7 different quality tools that, when applied in a coordinated and harmonious way, will direct your business in obtaining a total quality management system. Below, I will demonstrate each of the 7 tools and their main goals.
The 7 Total Quality Tools
The first 3 tools you will find in the complete quality management worksheet relate to planning. That is, they will help you understand the current situation of your business and analyze its causes and prioritize the most important ones to be dealt with.
1) GUT Matrix (Severity, Urgency and Trend)
A GUT array will help you create an automatic ranking of your most important projects, products or issues to be addressed. For each of them, you will fill in how serious, urgent and your trend and the spreadsheet will calculate a ranking and inform you their order of priority.
2) Ishikawa or Fishbone diagram
Another classic quality tool that is within the planning section is the Diagram of Ishikawa. With it, you can deepen in the analysis of a certain problem, enumerating all the possible causes to later go testing and solving each of them.
3) Failure Modes and Effects Analysis
This last planning tool, the matrix FMEA, will help you specifically identify flaws in your production process and, like Ishikawa and GUT, you will be able to pinpoint the causes and pinpoint for automatic prioritization of the most impactful items to be resolved.
Then the worksheet will offer you tools to organize your execution of the items that were raised in planning in a systemic and organized manner.
4) Action Plan 5W2H
More than established method of structure for action plans. In the worksheet, you'll be able to pull each of the priority planning items and fill in the 5W (who, where, when, why, what) and the 2H (how, how much).
5) PDCA Cycle
O PDCA Cycle is not a specific quality tool, but it is a universal approach when it comes to management systems. The complete quality management worksheet is structured following the cycle with areas of Planning (as we have already seen), Execution (area we are), Verification (area to follow) and Action (Use and Reuse of the worksheet itself).
Verification and Analysis Tools
Following the logic of the PDCA, the spreadsheet has two distinct tools for you to analyze the actions you have taken so far and re-evaluate your planning in the constant cycle of continuous improvement.
6) Risk Analysis
The first spreadsheet verification tool is to use the method of risk analysis William Fine, in which, for each identified risk of the execution, you will fill in the factors: consequence, exposure and probability. Thus, the worksheet will automatically calculate where your highest risk is and you can plan preventive measures right there.
7) Pareto diagram
Finally, you will have the Pareto diagram, also known as 80 / 20, which will automatically demonstrate to you what projects / actions of your company are consuming most of your resources to see if that makes sense in your strategy.
Did you like this worksheet? Do you want to implement a total quality management system in your company? Be sure to download the free demo version of it to see for yourself how it works: complete quality worksheet